I am Lazarus, come from the dead,
Come back to tell you all, I shall tell you all
The Love Song of J. Alfred Prufrock
, T.S. Eliot
March 12, 2009
What the culture of looming layoffs does to those who lose their jobs is obvious enough: abrupt financial turmoil, devastating loss of self-esteem, the feeling of having been cast out of society for no good reason. But what about those who are left behind after the tide rushes out?
I’ve survived quite a few down-sizings, right-sizings, smart-sizings, and other such euphemistic rounds of firings. They’re almost always conducted with a good amount of secrecy and uncomfortable silence, though there are always enough hints that they’re coming: the all-company meeting called abruptly with no published agenda, the closed-door meetings among managers, the not-so-cryptic hints from the corner office of “a change in direction” or “these difficult economic times” that call for “new thinking” and “unprecedented actions.” There’s more than a whiff of theater to it all: despite what management may think, workers aren’t so easily fooled, and are quite good at reading the corporate tea leaves.
We respond to these uncomfortable lulls between bloodlettings in a variety of ways. When I was going through a major merger, where overlapping functions and departments were being evaluated for their efficacy in the “new enterprise,” I was subjected to far more meetings than anyone should have to attend. The purpose of these meetings, always called by people who were most concerned about their place in the organization, was never to move a project along or get a problem solved. These meetings, which always resulted in more meetings, with ever-growing lists of attendees until, like a collapsing star, they were subsumed into black holes by their own density, were all about demonstrating the moderator’s importance to the company. The worst offenders sounded like that old BASIC program “Eliza,” the virtual therapist: they would say, in response to a technical answer to the real problem at hand, “I hear you saying …”; they would insist on recapping the sense of the meeting in detail no old Quaker scribe ever dreamed of providing, in e-mails strategically copied to the most important managers (but always excluding anyone who could challenge the content); and they inevitably called for a series of follow-up sessions so the topic could be further regurgitated. The strategy was clearly to present a vision of busyness: someone with a full calendar is clearly someone who is important to the organization, and important people must be retained.
These days, though, that kind of strategy is no guarantee of a job. It still happens–there are always people who need to be certain you’ve heard their voice so you know they’ve contributed something, being sure to get their cards punched–but it hasn’t proved to be a successful methodology. Today, the axe falls on the dead limb as swiftly as on the green, following its own inexorable logic of cost and benefit. It’s a more random universe than we’ve seen in a long time, and our cleverest magical thinking is no defense.
Before the axe landed on me, I saw a lot of gallows humor as the main coping mechanism. It was clear that cuts were coming–there had been cuts before, and all the right kinds of noises were flowing from the corner offices to expect more–and, what’s more, it wasn’t hard to predict when they would come. A glance at the fiscal calendar was a better predictor than all the cat entrails you could burn. The only thing that we couldn’t predict was who would feel the bit, or how many; we hoped our office would be spared, but knew that it wouldn’t. So we traded comments on the most unfortunate bits of news that Digg and del.icio.us could turn up, railed against the stupidity of the Wall Street wizards who got us in these straits, and joked about the growth opportunities in part-time service-sector jobs.
Under the joking, though, is an existential anxiety. We hope that we won’t be the one to go, but (at least in a functional work environment) we hope our co-workers will dodge the axe as well. We’d like to think we’d step up to the chopping block with aplomb, but hope that our sang froid won’t be tested. Every afternoon came with a certain relief, but with a knot at the pit of the stomach.
One of my former co-workers came by this afternoon to deliver the Girl Scout cookies I ordered back in Janunary; she had bought a Cub Scout wreath from me, so I had to take the Do-Si-Dos and Tagalongs. She told me that the morning after the cuts, in the all-company meeting I didn’t attend, they had been warned that more cuts were likely in the next quarter unless the economy changes significantly. Given the way we’ve chosen to respond to the recession, it’s doubtful that it will, at least for the better. And what does that do for morale and productivity in the office?
Obviously, it’s devastating. The certainty of cuts against the uncertainty of one’s own future is an impossible situation; the ambitious will spend their spare time checking Monster.com, and the fearful will spend their energies on occult prognostication. Excess energies will hardly go toward advancing the work that one should be doing. No better method of quashing productivity could possibly be devised.
Is there a way out of this conumdrum? Perhaps.
First, as one who speaks from the other side of the veil, I’d admonish not courage, but rather a cheerful resignation. Just as we cannot know the hour of our death, we can’t know the hour of our unemployment. And much like death, but really so much less traumatically, it’s the initial blow that hurts the most; once you’ve crossed over into the light, it isn’t so bad. A little dull, occasionally scary, but not so bad.
But most importantly, and seriously, I’d implore our corporate leaders to think seriously about how they handle these situations. The way they handle things now has all the earmarks of an untalented high school jazz band trying to improvise: they hesitate, fearful of making a misstep or showing their hand, then rush headlong into a wild flurry of notes before stopping short, absolutely clueless as to how to proceed. Perhaps there’s more method than madness in how layoffs are done, but from down here it isn’t clear.
If layoffs are absolutely necessary–if you really can’t see beyond short-sighted, penny-wise-but-pound-foolish tactics–then you at least owe it to your employees to treat them like adults. We know that layoffs are coming, and that these things require a certain amount of planning to pull off. Let us in on the plans, and on the outcome; rather than dropping the guillotine in the afternoon and expecting the beheaded to pack themselves out in half an hour, give them the same two-weeks notice they’d give you if they were switching jobs. Respect them enough not to scribble graffiti on the white board or infect the network with exotic worms; if they’re rational creatures (which they must be or you wouldn’t have hired them in the first place), they won’t be in a rush to burn bridges that might carry them over this gaping gorge.
Secrecy breeds fear and dissension; abrupt firings encourage fear and disrupt real work. We won’t soon dig ourselves out of this hole if we don’t treat each other with the decency we all deserve.